No Surprises

Joshua A. Luna
December 9, 2022
No Surprises
Adobe Stock


Teachable Moment: Keep your team informed and up-to-date on any news directly impacting their work.

The Problem

You probably don’t think of yourself as someone who withholds information, but even the best managers forget to update their teams when it comes to decisions that are being made.

Especially when you’re busy and wrapped up in your own work, it can be easy to forget that other people might have a different level of context than you do.

But when those details are withheld and impact the team in a meaningful way, it can lead to confusion and frustration on the part of your employees.

Your team should always know the company’s plans, objectives, and decisions that involve them—there should be no surprises.

They shouldn’t be hearing news about their own team from other sources.

If your team members were to hear the news from someone else, there is a risk that the information could be misconstrued or distorted, which could lead to confusion and a lack of trust.

The Solution

It’s important to create an environment where everyone feels comfortable and informed.

Transparency is vital for trust in a team, so make sure you share updates and decisions with your team as soon as they happen. This will help them stay on track and will make them feel confident and prepared.

Giving your team the information directly allows you to provide context and clarify any questions they may have.

This also helps to ensure that your team members receive accurate information and can trust that you are being transparent with them.

When you keep everyone in the loop, they can stay focused on their responsibilities and meet their goals more efficiently without the fear of being surprised or unprepared.